SubZap provides subtitle transcription, translation, and management services for video content.

We aim for accuracy but cannot guarantee it. Transcription and translation involve complex language processing — accents vary, audio quality differs, and context matters. You're responsible for reviewing output for anything with legal or professional implications.

Keep your account credentials secure. One account per person or organization.

Use SubZap for any lawful commercial or non-commercial purpose.

Don't share account access with others. Don't circumvent usage limits or degrade the service for others.

We reserve the right to block usage patterns that appear designed to bypass purchasing appropriate access.

All billing is handled by Polar.sh (our Merchant of Record and payment provider). Prices are in USD.

If you exceed your plan's allocation, additional usage is automatically billed at your plan's overage rate. Monitor your usage in the dashboard to avoid surprises.

Upgrade, downgrade, or cancel anytime. For billing disputes, refunds, or payment issues, contact Polar.sh directly.

We may change prices with 30 days notice. Changes don't affect your current billing cycle.

You retain ownership of all videos you upload and subtitles you create. We process your content solely to provide the service.

We do not use your content to train AI models or for any purpose beyond providing the service to you.

Content is stored temporarily for processing and retained according to your account settings. You can delete your content at any time.

We work to keep SubZap available and performant, but we don't guarantee specific uptime percentages or have an SLA just yet. When things break, we'll communicate openly and fix them quickly.

If SubZap ever shuts down entirely, we will provide minimum 90 days notice and allow you to export all your data.

You own everything you create with SubZap. We own the service, its interface, and underlying technology. These terms grant you a license to use it, not ownership of it.

You're responsible for how you use SubZap. If your use of the service results in a claim against us, you agree to defend and hold us harmless from any resulting liability or expense.

SubZap is provided as-is. We are not liable for service outages, transcription inaccuracies, business losses, or consequential damages. Total liability is limited to fees you've paid in the past 12 months.

For billing issues, contact Polar.sh.

For other disputes, please contact us first. If we can't resolve it, disputes are governed by Swedish law and resolved in Swedish courts.

Material changes to these terms will be notified minimum 30 days in advance. Continued use after changes take effect means you accept them.